Frequently Asked Questions
How do I schedule an appointment?
For new patients, the best way to schedule an appointment is to schedule online at:
Once you submit your appointment request, our team will contact you within 24 hours to schedule and confirm your appointment.
For existing patients, please call us at 516.505.7200 or email [email protected] to schedule an appointment.
How long does it take to be seen?
We aim to offer same and next day appointments Sunday through Friday, 8am to 6pm. The wait can occasionally be longer due to high demand but for the most part, we are able to accommodate patients within 48 hours.
Do you accept insurance?
Yes! We accept most commercial health insurance plans, as well as Medicare and Medicaid, Managed Plans. To verify your insurance coverage, we require a copy of your health insurance card. You may submit your insurance information when scheduling an appointment. If Mindful is not covered in your insurance network, we will notify you prior to confirming your appointment. If you are not currently covered by an insurance plan, our affordable pricing ensures that you can still receive the support and treatment that you need.
What insurances do you accept?
We accept most commercial health insurance plans, as well as Medicare and Medicaid, Managed Plans. You can see a list of our insurance partners here.
Who will I be seen by at my appointment?
Our team is made up of Nurse Practitioner’s (NP) and Certified Physician Assistant’s (PA-C) who will meet with you in-person or virtually. All of which are trained and certified to treat mental health patients. They work very closely with our Supervising Psychiatrists (MD) to coordinate and review treatment.
What Is A Nurse Practitioner (NP) or Certified Physician Assistant (PA-C)?
NP’s and PA-C’s are licensed healthcare professionals that have completed a master’s degree program that trains providers to practice medicine, prescribe medication, provide health education, and provide coaching. They provide services to patients in primary and acute care settings, and within many specialty areas, including general medicine and mental health. These providers hold the qualifications to diagnose, provide coaching, and prescribe medications in all 50 states and in the District of Columbia.
Will I be seen in-person or virtually?
Currently, all patient visits are virtual.
What ages do you see?
Psychiatric Services (Medication Management) - Ages 12+
Therapy Services (Individual and Group Therapy) - Ages 18+
Substance Use Counseling - Ages 18+
Can I choose my provider?
We do try to accommodate all provider requests but please understand that this may delay getting an appointment depending on the provider’s availability.
How long will I be treated?
There are two different treatment timelines at Mindful Care, Urgent Care and Continued Care. All new patients are entered into our 12-week urgent care plan, which consists of five appointments over that period. During this time the goal will be to get your symptoms stabilized and develop the best treatment plan for your needs.
After those 12 weeks, you will either be transitioned to our Continue Care plan or to a higher level of care more suitable for your needs. Continued Care consists of regularly scheduled appointments that will continue as long as your provider determines it is best for you and your treatment.
What medications do you prescribe?
We prescribe a wide variety of psychiatric medications for mental health that are safe and effective. We DO NOT prescribe any controlled substance. We do prescribe most other medications, including antidepressants, anti-anxiety medications, and mood stabilizers. We are here to help patients in need of care and will help you find alternative medications.